The following General Terms and Conditions regulate the contractual relationships between the Guest (hereinafter the "Client") and Oltremare Living s.r.l. (hereinafter the "Company") after the booking and the payment of the accommodation chosen from those available on the webpage   directly or indirectly, through any mobile device, by e-mail or by telephone.

The following general conditions regulate the terms and conditions of the agreement between the Company and the Client who books and purchases the services through the Site, as well as the temporary rental agreement concluded between the Client and the Company, which acts in the name and on behalf of the owners of the accommodation, and having as its object the chosen accommodation. The client is required to accept these General Terms and Conditions and the specific conditions relating to the stay or individual services (such as duration, price, applicable taxes and existing legislation). The Client is therefore required to thoroughly read the General Terms and Conditions as well as any special conditions applicable to individual services, available on the Site before making a reservation.

Making a reservation or purchasing a service offered by the Company, the Client automatically accepts the General Terms and Conditions described here. The General Terms and Conditions may be changed at any time, without any notice, it being understood that such changes will not be applied to orders submitted by the Client before the change.

Reservations

Accessing the online platform, the Client can view and browse the availability and the real-time prices of the accommodation managed by Company or its Partners. If the chosen accommodation is available for the selected period, in order to conclude and confirm the reservation, the Client will have to pay the amount shown in the order summary by credit card, following the instructions. Upon successful payment, the Company will send the Client a Booking Confirmation e-mail containing the details of the amount paid, the duration of the stay, the number of people staying, including any mandatory or additional extra services. The reservation will not be confirmed until the payment has been successful (according to the procedures regulating the Cancellation Policy) and the Client has received the Booking Confirmation email.

Cancellation Policy

The Website offers two types of rates: standard and non-refundable. For both rate types, the full amount of the reservation will be charged at the time of confirmation. Cancellation or modification of the reservation is permitted only if stated in the applicable policy and in any case within a certain number of days before the check-in date (the number of days is specified in the “Cancellation Policy” section). In such cases, a full refund will be issued to the credit card used for payment. In the event of cancellation after the indicated deadline, or in case of no-show at check-in, the total amount of the reservation will be retained and is non-refundable. Non-refundable rates do not allow for any changes or cancellations: full prepayment of the entire stay is required at the time of booking. In the case of modification or cancellation, the amount already paid will not be refunded. Any request to modify the reservation (e.g., change of stay dates, number of guests, or accommodation) is subject to approval, availability, and may incur an additional fee based on the new period requested. All requests must be submitted by email to oltremarelivingsrl@outlook.com

Accommodation Rules

The Client undertakes to use the accommodation with care, keeping it clean, refraining from any activity that could cause any damage to it and/or any structure belonging to the property and/or its common parts and/or the goods inside.  It is forbidden to use the accommodation for illegal activities. It is forbidden to copy and/or hand in the keys of the Accommodation to third parties and/or to reveal any access codes to third parties.  The Client undertakes to observe, for the entire period of the stay, the ordinary precautions and safety measures aimed at preventing the entry of strangers into the Accommodation. Unless the Company expressly provides a written authorization, it is forbidden to the Client to house animals of any specie. It is strictly forbidden to smoke inside the Accommodation. The Client will have to autonomously deal with the disposal of the waste.